About

I am a computer enthusiast, and I have continuously studied areas in IT that interest me. This has led me down all sorts of technical related paths. I enjoy using Linux and Windows to further my experience with both platforms. I have more recently been leaning heavily towards the Linux side in creating my home labs.

I enjoy spending time with my family and friends. We love the outdoors and are commonly found star gazing, lost in the woods and playing disc golf.

The largest step in my career so far has been moving to Kansas City and obtaining my Linux+, LPIC-1 and AWS SAA certifications.

Timeline

  • June 03 2019 - Present

    Another great opportunity to further my career.

  • February 15 2019 - February 15 2022

    AWS Certified Solutions Architect - Associate (SAA)

  • January 22 2018 - May 30 2019

    Another great opportunity to further my knowledge of Linux & Windows Hosting with Codero.

  • October 27 2017 - October 27 2022

    Linux Certified Administrator

  • October 27 2017 - Today

    Linux Certified Administrator

  • June 2015 - July 2017

    Furthering my professional experience in Linux at A2 Hosting.

  • December 2013 - June 2015

    Getting my first professional experience in Linux at A2 Hosting.

Skills

Cloud Computing

    AWS

    • I obtained my AWS SAA certifcation on February 15, 2019.
    • Experience with a multitude of services (EC2/S3/RDS/CloudFront/Route53) and more.
    • I have setup fault tolerant auto-scaling EC2 instances with CloudFront.
    • I have deployed a personal astrophotography site https://pics.jonathansloan.me using CloudFormation.

    Azure

    • Experience with a multitude of services (VM/NSG/ASR/Disaster Recovery/Backups) and more.
    • I have helped clients setup Azure Virtual machines and ensured they had an effective backup solution in place.

Customer Relations

  • Support Customers on Phones, Live Chat and tickets.
  • Placated clients angry from outages that we had no control over (Internet Outages, Power outages, or hardware failure when there was no redundancy.)
  • Placated clients that would not have issues worked on for several hours or even days.
  • Work with customers from all walks of life at all ages and with different levels of computer experience.
  • Follow up with customers to make sure there happy with the service.

Documentation and Reporting

  • Created documentation for procedures and policies to help guide employees.
  • Documented all work in a ticketing system to show exactly what work I have done.
  • Kept track of all issues during shifts and reported to team so that everyone was on the same page at all times.
  • Kept track of progress so that I could hand off any ticket to any team member and after reading my notes the team would be able to continue with the ticket.

General IT Services

  • I have configured POP3, and IMAP email accounts on computers and mobile devices.
  • I have diagnosed and resolved many different printer issues.
  • Resolved email sending and receiving issues.
  • Diagnosed and resolved numerous hardware issues.
  • I have upgraded hardware and software.
  • Recovered corrupted media.
  • Recovered data from corrupted hard drives.
  • Recovered deleted media.
  • Set up and used remote access tools such as, RDP, SSH, FTP, SCP, SMB, TeamViewer.

Linux

  • I obtained my Linux+ and LPIC-1 certifcations on October 27, 2017.
  • The flavors I am most familiar with are RHEL and Debian.
  • I always have a Linux project going at home.
  • I have made custom scripts to accomplish many different tasks.
  • I can use shell scripting to automate tasks.

Security

  • Used Nessus Community edition to audit security against my own systems.
  • Used Aircrack-ng Suite of tools to crack wireless passwords for WEP and WPA*
  • Used Wireshark and Tcpdump to analyze network traffic.
  • Used Cain & Abel to capture plain text passwords on a network.
  • Used Nmap to test for open ports.
  • Remove, crack, or bypass Windows passwords.
  • Used tools to recover passwords from applications and web browsers.

Websites and Web Hosting

  • I am able to install, configure and secure a multitude of CMS's and/or web-based applications.
  • I have setup a number of my own personal websites.
  • Modified existing HTML code and content for my personal site(s).
  • Experience managing POP3/IMAP/SMTP/DNS/FTP/HTTP/MySQL.
  • I have registered and managed domains.
  • Experience with cPanel/WHM & Plesk control panels.
  • Experience with billing/ticketing platforms such as Kayako, WHMCS, Ubersmith and SaleForce.

Windows OS

  • Experience working with Windows XP, 7, 8, and 10 regularly.
  • I am able to do just about anything that is required of a Windows environment for users that range from home users to medium sized businesses.
  • Regained access to locked computers, or one they have forgotten the password too.
  • Preventive maintenance, numerous system optimizations and virus removals.

resume

My Resume - Web
My Resume - PDF
My Resume - Word

Contact

Drop me an email if you are interested.